Refund and Returns Policy:
Dear Valued Customers,
Thank you for shopping at PulseMart Store. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns policy to ensure your peace of mind.
Refund Policy:
- Eligibility: To be eligible for a refund, items must be unused, undamaged, and in their original packaging. Returns that do not meet these criteria may not be accepted.
- Timeframe: You may request a refund within 30 days of the purchase date. After 30 days, we may not be able to offer a refund or exchange.
- Refund Process: To initiate a refund, please contact our customer service team at marie@pulsemartstore.com with your order details and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account.
Returns Policy:
- Return Process: If you wish to return an item, please contact us at marie@pulsemartstore.com to request a return authorization. Once your return is authorized, you will receive further instructions on how to proceed with the return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns to ensure safe delivery.
- Return Condition: Returned items must be in their original condition, unused, and with all original packaging intact. Items that show signs of wear or damage may not be eligible for a refund or exchange.
Exchanges:
- Exchange Process: If you would like to exchange an item for a different size, color, or style, please contact us at marie@pulsemartstore.com to request an exchange authorization. Once your exchange is authorized, we will provide instructions on how to proceed with the exchange process.